Tuesday, September 15, 2009

Another Great Customer

I just got off the phone with Crazy Old Man Ed. Ed claims that we put his headrests on backwards.

Yes, his headrests.

But wait! There is more!

He says his back seat is at a downward angle. To clarify, he slides off of it when he sits on it.

Umm, ok?

I asked him if he locks his car up when he gets out of it.

He doesn't. And he has been somewhere in California since my boss delivered his car to him, 2 weeks ago.

There are too many things wrong with the story for me to believe that our shop is responsible for any of it.

#1. I don't think it is possible to put the head rests on backwards. There are these grooves in the metal that hold them into the seat and make them adjustable. They are like a key, sort of. They only go in one way. I could be totally wrong, but I am pretty sure that they are idiot proof.

#2. The boss, the owner, the one who does the final inspection before the car is released to the customer, drove the car to this guy. I think he, of all people, would notice something like that.

#3. On this particular car, the part you put your ass on is attached to the car. With bolts. The part your back rests against is the part that moves. It folds down and you can see the trunk. Now, this is how I am seeing it in our estimating database. We all know how I can see one thing and my brain reads it some other way, so I am not going to say that I am 100% positive on this one.

#4. I can say, without a doubt, none of our guys would pull a stunt like that. They all value their jobs too much to do something that shitty. I don't think that it would even occur to them to do it at all.

#5. The car was parked on the street, unlocked. For two weeks! Hypothetically, say you CAN put in headrests the wrong way. There are tons of asshole teenagers running around town, unsupervised, in the middle of the night. My money is on some little punk or group of punks doing all that crap to his car. Again, hypothetically speaking.

#6. I forgot what my last point was going to be.

In any case, I told Ed to bring his car by and I will have my boss take a look at everything.

He said sure, as soon as OnStar unlocks the car. Because the one time he does lock the car, he leaves the keys in it.


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